Latest Posts
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The Current State of Employee Engagement and Retention
Employee retention is now front and center for managers. Across Europe, and indeed the world, organizations have been forced to become more focused on employee engagement and retention. With a global pandemic currently causing massive upheaval throughout the job market, employers are naturally looking for ways to effectively retain their employees and keep them engaged. Key findings on employee engagement and retention Achievers recently conducted surveys of employees in the UK, Ireland, Belgium, and Netherlands to better understand engagement levels across these countries, learn how much appetite there is for new job opportunities in each re... -
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Cloud Banking: How Big Banks are Taking on the FinTech Challengers
Fintechs continue to snap at the heels of big banks, eating up market share steadily at the expense of long-standing incumbents. Their strength? The ability to leverage digital to act fast, respond to customer imperatives, and re-invent themselves, often multiple times in a short timeframe. Innovation-driven mindset and nimbleness helps Fintech to quash high street banks. In the banking sector, nearly 60% of transactions still need to be completed in person or offline. That seems crazy in the current age. It also aligns poorly with consumer attitudes to personal banking, where the majority of customers would happily churn for a better mobile ... -
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5 Tips to Help You Interview and Hire Remotely
Image courtesy of Pexels In the crazy world we live in today, you and your employees are likely working from home. Your business is also likely suffering from the economic impact of the novel coronavirus, which shuttered much of the world, especially retail and entertainment. But, as the world starts to open again, you may need to hire more staff either because you lost employees during the shutdown or because you’ll need additional employees due to the requirements for reopening. So, even as you’re working from home, you need to begin the process to interview and hire now. It’s important to note that process for interviewing and hiring... -
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Executives Impart ‘What it Takes’ to Lead in Today’s Business Landscape
It’s fairly indisputable that a prospering company or organization wouldn’t be enjoying any notable measure of success without highly effective leadership. Potent leadership is, in fact, often a primary driver of business innovation, development and growth overall. Commanding a team, department or company at-large isn’t (or shouldn’t be) about the prestige, accolades, lofty titles or that sweet corner suite. Rather, genuine leaders are able to establish and sustain a mindset that profoundly resonates with the masses—one that galvanizes committees, groups, companies, and organizations in a common mission. Of course, there’s isn’t... -
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4 Mistakes You’re Making with Dashboards & Reporting: Use Data to Up-Level Call Center Agent Performance (Not to Feed a Cycle of Brain-Drain)
Throwing a cloak of invisibility over your metrics drains agent performance. When your agents don’t know how they’re measured or what metrics to hit, burnout looms on the horizon and agents can’t reach their full potential. It’s not for a lack of effort, though. It’s because they don’t have the clarity and understanding they need to excel in their roles. And, because they can’t track their daily progress along the way. Turns out, clear expectations are the most fundamental and basic employee need, according to Gallup. Not only that but, research from Jeff Toister found that agents who don’t have daily visibility into their met... -
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How “Last Dance” is Proving Leadership Has Evolved Quite a Bit Since the 90s
This quote from Michael Jordan in the popular “Last Dance” documentary says it all about MJ’s attitude during his championship runs in the 90s: “My mentality was to go out and win at any cost. If you don’t want to live that regimen or mentality, then you don’t need to be alongside of me, ’cause I’m gonna ridicule you until you get on the same level as me. And if you don’t get on the same level, then it’s gonna be hell for you.” Episodes 7 and 8 from this past weekend were especially great because they really got at the heart of who Michael Jordan was: a winner. But, also: An asshole. That’s not me saying that. That’s... -
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Team Management Made Easy: 5 Tools to Improve Team Management and Collaboration
Great team management can have a huge impact on the success of your business. That’s because the better you collaborate, the more productive everyone will be. On the other hand, bad organization will almost certainly have the opposite effect: low productivity and time and resources lost. This is especially true as so many people can now work remotely, whether it’s full-time or only occasionally. Not only that, but businesses of all sizes outsource work to freelancers, agencies and the like – which means that not only do you have to manage the in-house team, but you also need to ensure easy collaboration with everyone else you worth with... -
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How to Be Relevant to Your Best Prospects
We are entering a unique time in sales and marketing. Our prospects and clients are navigating new business challenges and opportunities, and there is ample opportunity to help. Executives and leaders need to adapt their messaging to remain relevant during a time of great change. How to stay relevant? We need to look for data, information, and answers about how situations have changed for our customers and their prospects. How to Develop a Relevant Message Today 1. Gather fresh feedback from customer-facing personnel. In one case, target prospects included technology executives and production executives. Talk with anyone in your company who r... -
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6 Negotiating Tactics for Fast Growth-Minded Businesses
Photo courtesy of Ruth Shlossman In business, it would be difficult if not impossible to achieve a notable measure of success without having inked a significant number of agreements with other parties—most appreciably with conflicts inherent in the process having been pleasingly overcome for all involved. Whether negotiating a sale with an existing customer or prospective new account, contracts with vendors, deals with company and industry stakeholders, a M&A situation, the salary of a new hire or any other, negotiating is a fundamental driver of a company’s prosperity. The better company personnel are at negotiating, the more success... -
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Want More Business? Give 100% And Expect Nothing in Return
Today I want to talk about business. I know you’re saying to yourself, “Self, doesn’t he always talk about business?” And the answer is, YES. Earlier this year, some businesses came to an abrupt stop. For those of us who are lucky enough to keep busy with work, chances are we’re not doing the exact same thing as we did before. Some things have become obsolete, while other things have become so in demand that people are hoarding them. Think about toilet paper, cleaning supplies, now meat like beef and chicken. All of those things became almost essential to the point where people were buying up as much as they could and stocking them ...
